RETURNS & CANCELLATION POLICY

RETURN / EXCHANGE / BUYBACK / REFUND POLICY

At M/S Aeonic Marketing Private Limited, our passion and mission are to ensure the highest quality of our products to meet consumer satisfaction. However, despite our best efforts, there may be instances when the product needs to meet your expectations. If, for any reason, you are not completely satisfied with the product, you can return it within thirty (30) days from the date you received it if you let us know within one (1) week of receipt of the goods. Feel free to reach out to us either by calling 9817700448 or by emailing info@myaeonic.com.

If accompanied by an invoice, the buyback/refund policy applies only to products in saleable condition and partially used products (not exceeding 30% of the total volume). If a product is found to have been intentionally damaged or misused, the buyback/refund warranty becomes void. Consumers must exercise fairness when applying the Product Buyback & Refund Policy.

Buyback / Refund Policy:
If the product is in marketable* condition and returned within 30 days of receipt, along with the original invoice, 100% of the amount will be refunded.

If the product is in unmarketable** condition and returned within 30 days of receipt, the Grievance Redressal Officer will assess the refund value and determine an appropriate amount.

* Marketable refers to unopened, sealed, and undamaged products.
** Unmarketable relates to products that have been opened and the seal has been broken.

Exchange Policy:
If you need to exchange an unopened, sealed, undamaged, or unused product, return it to the Company/Franchise with the original invoice.
The Franchise can exchange the products with the company within 30 days of receipt and must submit the following at the time of exchange:
Product Return Form
Copy of receipt of goods
Products in original packaging and marketable condition
If applicable, exchangeable products can be exchanged for products of equal or higher value, with payment of the price difference. The customer must bear shipping costs to exchange the product.

Refunds:
Once we receive your returned product, we will review it and let you know the status of your refund. If the return is accepted, the refund will be processed according to points 1 and 2 of this Buyback / Refund Policy. The refund will be issued either to the bank account provided by the consumer or to the payment instrument used for the original payment. The selling entity reserves the right to determine the refund method. No cash refunds will be made under any circumstances.

Shipping Costs:
You will be responsible for paying the shipping costs for returning your items. Shipping costs are non-refundable. If the selling entity/franchise/pickup centre pays the shipping cost in exceptional cases, the shipping cost will be deducted from the refund amount.

Cancellation of Transactions/Orders:
Cancellation by the Selling Entity: Certain orders may not be accepted by the selling entity, which reserves the right to cancel them at its discretion. Situations that may lead to cancellation include the unavailability of the product or the quantity ordered. The selling entity may require additional information before processing the order. If an order is cancelled after payment, the refund will be issued to the bank account or payment method used for the original transaction.

Cancellation by the Consumer: If a cancellation notice is received before the order is processed, the selling entity may cancel the order and refund the total amount. Once the order has been processed and dispatched, cancellations are not possible. However, the consumer may return the product and bear the shipping costs.

Set-off of Benefits:
If the consumer has availed of any promotional benefits related to the product, the selling entity may recover such benefits by deducting them from the refund.

Additional Notes:
The consumer must return the product(s) to the head office either personally or by courier, along with a completed and signed return form. The return period is calculated from the date of receipt by the consumer to the date of receipt by the franchisee/pickup centre. The condition of the returned stock (marketable or unmarketable) will be assessed solely by the Grievance Redressal Officer. The Product Return Policy does not apply to open packs of literature, videos, or other sales and marketing aids. Total returns must be, at most, the quantity purchased as per the invoice. Consumers who have returned a product are not entitled to repurchase the same product within 30 days from the return or repurchase invoice date.

The return process may be subject to additional terms and conditions based on the product category, which will be specified on the website www.myaeonic.com or communicated by the selling entity at the time of purchase.

If you want more details, you can contact us via email at info@myaeonic.com.